RMA / Returns Information

Need to return an item? Item damaged in transit? Need setup help? 

We are here to help. Our customer service team is provided by First Desktop and they can be contacted via email or their support ticket system (details below). You'll need your order information, product description, issue with the product as well as provide some contact information so we can get back to you quickly. 

Please bear in mind, that some vendors directly handle warranty issues via their authorised 3rd party support providers so you may be redirected to the vendor to complete a return or warranty claim. 

For shipping claims such as a product damaged in transit; a ticket must be created within 48 hours of delivery otherwise a claim against the transporting company maybe invalid. Please contact your account manager for further information. 


Support Contact Information

Email: support@first-desktop.co.uk

Create a Support Ticket: www.first-desktop.co.uk/open


Returns / RMA Terms and Conditions

Mentor Distribution will accept the return of the Goods (except for service) from the Buyer only:

  • By prior arrangement (confirmed in writing);
  • On payment of an agreed handling charge equal to a minimum of 15% of the order value with the relevant Goods involved (unless the Goods were defective when delivered); and
  • Where the Goods are fit for sale on its return as it was on delivery.

All the Goods returned (whether in or out of warranty) must be returned under a Return Material Authorisation (RMA) obtained by emailing the relevant details to support@first-desktop.co.uk. The RMA must not be written on the outside of the packaging by the Buyer. Mentor Distribution may refuse to accept any such package received without an RMA.