Customer Code of Ethics Policy

Effective Date: 1st June 2024


Mentor Distribution Group Limited and its subsidiaries are dedicated to conducting business in a responsible, ethical, and transparent manner. Our commitment to integrity is the cornerstone of our relationship with our customers.

This Customer Code of Ethics outlines the principles and standards we adhere to in our interactions with customers, ensuring we foster trust, transparency, and mutual respect.

Ethical Business Practices

Compliance with Laws and Regulations

We strictly comply with all applicable local, national, and international laws, regulations, and standards in our operations and transactions. We ensure that our products and services meet all regulatory requirements and industry standards.


We prohibit any form of bribery, corruption, or unethical practices, including offering or accepting improper gifts, payments, or favours that may influence business decisions. We maintain transparency in all business dealings and transactions.

Conflicts of Interest

We actively disclose and manage any potential conflicts of interest to ensure fair and unbiased decision-making. We strive to act in the best interests of our customers at all times.

Customer Commitment

Quality and Safety

We are committed working with vendors that only deliver high-quality products and services that meet or exceed customer expectations. We ensure that products we sell and distribute do not pose any risk to the health and safety of our customers, and we promptly address any safety concerns that arise.

Customer Satisfaction

We prioritize customer satisfaction and continuously seek feedback to improve our products and services. We resolve customer complaints and issues promptly and fairly.

Working Practices

Fair Treatment

We treat all employees, partners, and stakeholders with respect and dignity, ensuring a workplace free from discrimination and harassment. We provide equal employment opportunities to all individuals, regardless of race, colour, religion, gender, sexual orientation, age, disability, or any other protected characteristic.

Safe Working Conditions

We ensure that our workplace is safe and healthy for all employees and take appropriate measures to prevent accidents and injuries. We encourage our employees to report any unsafe conditions or practices.

Environmental Responsibility

Sustainable Practices

We are committed to minimising our environmental impact by implementing sustainable practices, reducing waste, and managing resources responsibly. We strive to offer products that are environmentally friendly and promote sustainability throughout our supply chain.

Confidentiality and Data Protection

Confidential Information

We respect the confidentiality of all proprietary and confidential information shared by our customers and do not disclose or use such information for any unauthorised purposes. We ensure that customer data is protected and handled in compliance with applicable data protection laws and regulations.

Accountability and Transparency

Ethical Accountability

a. We hold ourselves accountable to the highest ethical standards and encourage our employees to report any suspected violations of this Code of Ethics. b. We are committed to transparency in our business operations and communications with customers.

Continuous Improvement

a. We continuously review and improve our ethical practices to ensure we meet the evolving needs and expectations of our customers. b. We engage in regular audits and assessments to ensure compliance with this Code of Ethics.


Mentor Distribution Group Limited is committed to fostering a sustainable and ethical business environment. We believe that by adhering to the principles outlined in this Customer Code of Ethics, we can build strong, lasting relationships with our customers based on trust, transparency, and mutual respect. By choosing to do business with us, our customers acknowledge their acceptance of and commitment to these ethical standards.


For further information about this policy, please contact us via